Delivery
Please find our delivery terms and charges below:
1. Order Processing
- Orders are dispatched within 7 working days of receipt. We are open Monday to Friday, 8:30 AM - 5:00 PM.
2. Non-Fragile Goods Delivery (Mainland UK)
- Minimum Spend: £150 (plus VAT) + £15 delivery.
- FREE Delivery: £300+ spend (plus VAT).
- Same Day Dispatch: Subject to availability.
3. Fragile Goods. (Pallet service only) 2-3 day courier service
(e.g. arrangements, bouquets, vases, crystals, long stems, potpourri) (Mainland UK)
- Minimum Spend: £150 (plus VAT) + delivery.
- FREE Delivery: £600+ spend (plus VAT).
- Half Price Delivery: Orders over £400 (plus VAT).
- Additional Charges upon request:
- Next Day: £7 per pallet
- AM/PM Specific: £10
- Timed Delivery: £20
- Saturday: £50
4. Special UK Postcodes
- IV & KW (Pallet service only): £1000+ spend (plus VAT) for free delivery.
5. Northern, Southern Ireland & EU (Pallet Service Only)
- Southern Ireland: £1000+ spend (plus VAT) + £85 for customs.
- Northern Ireland: £1000+ spend (plus VAT) + £15 customs clearance.
- **NEW** BT Post code (Box service): Orders over £300 with Non-Fragile Goods: £20 delivery (no customs fees, 2-3 days delivery).
6. Overseas Orders (Pallet service only)
- Orders of £600+ to be delivered to your UK shipping address. Final delivery from there is arranged by your shipper.
7. Product Availability
- If an item is unavailable, we’ll help suggest alternatives to maintain the required order value and delivery charges.
8. Delivery Responsibility
- We use third-party couriers. While we aim for on-time delivery, we can't be held responsible for delays or issues caused by the courier.
For any questions, please contact us at info@lotusimports.co.uk or call us.
Pallet Charges 2023
| Order Value | |||
| Zones | Post Code Areas (£600+ FREE) | £150-£400 | £400-£600 |
| Zone A | BN/TN | £43.07 | £21.54 |
| Zone B | BR,DA,ME,RH | £50.05 | £25.03 |
| Zone C | AL, B, BA, BB, BD, BH, BL, BS, CB, CH, CM, CO, CV, CW, DE, DT, DY, GL, HD, HG, HP, HX, L, LE, LS, LU, M, MK, NG, NN, OL, OX, PR, RG, S, SG, SK, SL, SN, SP, SS, ST, TF, WA, WF, WN, WR, WS, WV, CT, GU, SO, PO1-22 | £53.52 | £26.76 |
| Zone D | E, EC, N, NW, SE, SW, W, WC | £60.50 | £30.25 |
| Zone E | CA, CF, DH, DL, EX, FY, HU, LA, LD, LL, LN, NE, NP, NR, PL, SA, SR, SY, TA, TQ, TR, TS, YO | £60.50 | £30.25 |
| DN, HR, IP, PE | |||
| CR, EN, HA, KT, IG, RM, SM, TW, UB, WD | |||
| Zone F | DG, EH, FK, G, KA, KY, ML, TD | £60.34 | £30.17 |
| PA 1-19 | |||
| Zone G | AB, DD, PA 21-41, PH | £91.80 | £45.90 |